SEARCH, LEARN, & GROW BUSINESS KNOWLEDGE
A collection of technical documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for clients to find solutions to their problems without having to ask for help. This is a cost-effective way to reduce the time and effort the customer has to spend in order to get an answer and move on with their current task, which creates a better customer experience in several ways.